DEVELOP SERVICE STRATEGY AND SERVICE PORTFOLIO:
Service Strategy and Service Portfolio provides the basis to Align
IT Strategy/Architecture to Business Goals and Objectives.
|MIGRATION TECHNOLOGIES, INC.
|Spins off to Multiple Business
and IT Transformation and
- IT & Business Strategy Aligned and Communicated
- Service Descriptions Profiles Documented in Business Terms and
Uploaded to Service Portfolio Management DB
- Service Portfolio Management Process Developed and Service
Owner Training Program and Schedule Documented and
- Service Owner Training and IT Service Organization
- Services Balanced Score Cards, supporting Metrics, KPIs, CSF, and
Reporting Dashboards Operational
- Initial Service Improvement Opportunities Identified, Prioritized, and
an actionable Continual Service Improvement ("CSI") register and
Implementation Plan Approved.
- IBSM Service Portfolio Management Data Base and User Interface
- Business IT Service Architecture Aligned and Operational
5 Steps to Service Excellence in 120 Days