DEVELOP SERVICE STRATEGY AND SERVICE PORTFOLIO:
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Service Strategy and Service Portfolio provides the basis to Align
IT Strategy/Architecture to Business Goals and Objectives.
Services Outcomes:
MIGRATION TECHNOLOGIES, INC.
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Spins off to Multiple Business
and IT Transformation and
Implementation Projects
  • IT & Business Strategy Aligned and Communicated

  • Service Descriptions Profiles Documented in Business Terms and
    Uploaded to Service Portfolio Management DB

  • Service Portfolio Management Process Developed and Service
    Owner Training Program and Schedule Documented and
    Communicated

  • Service Owner Training  and IT Service Organization  
    Alignment/Transition Complete

  • Services Balanced Score Cards, supporting Metrics, KPIs, CSF, and
    Reporting Dashboards Operational

  • Initial Service Improvement Opportunities Identified, Prioritized, and
    an actionable Continual Service Improvement ("CSI") register and
    Implementation Plan Approved.

  • IBSM Service Portfolio Management Data Base and User Interface
    Portal Operational

  • Business IT Service Architecture Aligned and Operational
5 Steps to Service Excellence in 120 Days
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