DEVELOP SERVICE STRATEGY AND SERVICE PORTFOLIO:
Service Strategy and Service Portfolio provides the basis to Align
IT Strategy/Architecture to Business Goals and Objectives.
Services Outcomes:
MIGRATION TECHNOLOGIES, INC.
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Spins off to Multiple Business and IT Transformation and Implementation Projects
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- IT & Business Strategy Aligned and Communicated
- Service Descriptions Profiles Documented in Business Terms and
Uploaded to Service Portfolio Management DB
- Service Portfolio Management Process Developed and Service
Owner Training Program and Schedule Documented and
Communicated
- Service Owner Training and IT Service Organization
Alignment/Transition Complete
- Services Balanced Score Cards, supporting Metrics, KPIs, CSF, and
Reporting Dashboards Operational
- Initial Service Improvement Opportunities Identified, Prioritized, and
an actionable Continual Service Improvement ("CSI") register and
Implementation Plan Approved.
- IBSM Service Portfolio Management Data Base and User Interface
Portal Operational
- Business IT Service Architecture Aligned and Operational
5 Steps to Service Excellence in 120 Days