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| Assess IT Services Processes Capabilities, Develop Continual Service Improvement ("CSI") Roadmap : |
The objective of this Consulting engagement is to assess each IT Service in the Portfolio to determine IT’s
capability to deliver Services efficient and effectively. The scope includes a review and assessment of
business and IT Services and underpinning IT processes, people roles and responsibilities, and supporting
technologies to determine service maturity capability, identify operating deficiencies, risks and exposures
level of defects, and identify corrective actions, remediation level of effort, costs/ benefits of service
improvements, and to develop service improvement Roadmap.
capability to deliver Services efficient and effectively. The scope includes a review and assessment of
business and IT Services and underpinning IT processes, people roles and responsibilities, and supporting
technologies to determine service maturity capability, identify operating deficiencies, risks and exposures
level of defects, and identify corrective actions, remediation level of effort, costs/ benefits of service
improvements, and to develop service improvement Roadmap.
| 3 |
Services Outcomes:
| MIGRATION TECHNOLOGIES, INC. |
5 Steps to Service Excellence in 120 Days
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| Spins off to Multiple Business and IT Transformation and Implementation Projects |
- NAVVIA Service and Process Assessment Tools & Templates
- Service & Process Assessment Owners Identified
- Services/Processes Capability Assessment and Findings
- Stakeholder Interviews, Findings, and Recommendations
- ITSM Tooling Assessment, Findings, and Recommendations
- CMMI/ISO 20000 Gap Analysis, Deficiencies/Risks Identified
- Risk Assessment, Corrective Actions & Level of Effort
- Prioritized CSI Action Register and Cost/ Benefit/ROI Analysis
- ITSM Maturity Baselines and Future State ITSM Services, Processes, and
Tooling Improvement Requirements
- Service Improvement Implementation Plan
"TM"