(Dev + Ops) - ITSM = Calamity, Presented by Randy Steinberg, Migration Technologies
DevOps is primarily concerned with a long-term IT problem: coupling development, testing, and IT operations to ensure faster development
and deployment cycles. But does it work? What’s missing? In this workshop, learn why leaving ITSM out of your DevOps initiative could be a
recipe for trouble, and hear first-hand how ITSM approaches have actually worked for several companies.
Principal at Migration Technologies, Inc
Randy Steinberg has more than twenty-five years of extensive hands-on ITSM experience working with IT organizations around the world.
Prior to joining Migration Technologies, Randy was the global head of service management for a worldwide media company with 176 operating
centers. He is the author of the ITIL 2011 Service Operation book, and his recent projects have won an ITIL Project of the Year award from
itSMF and a Malcolm Baldrige Award. Randy is a certified ITIL Expert and PMP, and he holds certifications in ISO 20000.
Camp IT Conferences that solve current IT challenges
IT Portfolio / Program Management
Utilizing IT Portfolio Management to deliver strategic technology enablers to the organization
June 18-19, 2015
Conference location: Bally's Hotel, Las Vegas Nevada
To reserve a hotel room at Bally's with a pre-negotiated, discounted rate, please call (800) 358-8777 and ask for the CAMP Conferences room
block or click here.
3:00pm to 4:00pm
Herding Kittens And Other Fun Things To Do With Your IT Portfolio
Randy Steinberg, Principal, Migration Technologies
Like herding kittens, IT portfolios can easily get out of control with inflated project and service costs, small projects that eat away at the IT
budget, project requests that bypass central control and disappearing visibility into where all the IT dollars are going. Come to this session to
learn how to pull it all back together in one entertaining session. Defining services, prioritizing projects, portfolio governance, roles,
operating architecture, investment prioritization, OPEX/CAPEX, the SMO/PMO and how the IT organization feeds into all of this. Treat yourself
to a portfolio checkup and learn some key strategies to make this work within your own IT organization. Take back some real world examples,
reports, and methods used at many other companies that you can start using Monday morning!
14 CPE / 1.4 CEU / CISSP / 14 PDU Credits Awarded
OCTOBER 31 – NOVEMBER 3, 2017
Orlando, FL | #SMFUSION
DRIVING SERVICE MANAGMENT fORWARD
Speaking at FUSION Session 408: Defending the Breach: Securing Service Delivery in ITSM
›› Randy Steinberg
The IT infrastructure management landscape is rapidly changing. Much of what IT used to support, build, and deliver
on-premises is moving out of the data center and into the cloud. New technologies and devices are spreading and
stretching when and where IT services can be used, and while the shift toward more agile and flexible delivery
channels for IT services is creating new business opportunities, it’s also creating new challenges. In this session, we’
ll discuss those challenges and show you the strategies IT organizations are using to overcome them by sharing a
simple model for finding your vulnerabilities and security holes. You’ll walk away with a roadmap to secure your IT
infrastructure and all the technologies and processes to keep the business safe.
Session: Using Cherwell for IT Strategy & Executive Decision Making
Cherwell is not just about service operation, it can also be effectively used for
managing IT strategy and supporting key decisions at the executive level. Come to
his session to see actual case studies of how Cherwell was used at several
companies to do just that
Speaking at CGC17 ›› Randy Steinberg, Principal ITSM Architect and
Dave Howard, Principal ITSM Architect
World Famous Broadmoor Hotel, Colorado Springs, CO
Randy Steinberg has twenty-five years of hands-on ITSM and operations experience with many clients around the world. He was the lead
author for the ITIL 2011 Service Operation book, and was the global head of service management for a company with 176 operating
centers, one of which went on to win the Malcolm Baldrige award for the quality of their IT services. Randy frequently speaks around the
US on ITSM.
DAVE HOWARD possesses over 25 years of experience in providing executive leadership creating strategy and
design for IT Organizational Transformation. He is the author of IT Release Management; A Hands-on Guide, a
common sense approach to implementing Release and Deployment Management. Dave’s expertise has enabled him
to successfully execute and lead transformational engagements. Dave is considered an industry expert in ITSM and
speaks regularly at conferences, as well as itSMF LIG events.