Service Demand, Capacity Management, and Performance Analytics

Service Capacity Management focuses on the management , control, and prediction of end-to-end performance of business and IT services, technology usage and application workloads. It about measuring performance and comparing it to requirements set in the Service level Agreements (SLA) and Service Level Requirements (SLR) and the impact to dependent business Service and end users. 

IBSM Capacity Manager introduces an additional federated database known as the Service Capacity Management Database (a data warehouse “SCMD”) used to collect data via API from ITOM monitoring tools.  

Data stored in SCMD includes service and application usage data (number application of users logged in), performance metrics, transaction workloads, utilization metrics, trends, etc.  Technology component data collected includes but not limited to storage utilization, CPU Utilization, memory utilization, I/O Wait, Swap, and application performance response time. 

IBSM SCM’s DataStage Rules Engine uses a CMDB Common Service Data Model (enterprise Service Architecture) to cleans, standardize, normalize, and map usage data and performance metrics to your CMDB technology assets, applications, and business and IT Services’ CMDB CI objects/tables configuration records.

IBSM’ SCM provides the ability to generate capacity and performance plans, dashboards and reports needed view, analyze and manage fluctuating business demand impact on services, applications, and technology assets. SCM reporting analytics simplify sizing of current and future-state infrastructure technology requirements needed to support new applications and services.