IT Service Management
Business Process Improvement
We implement Enterprise Services Management (ITSM) platform solutions including Cherwell, Ivanti Neurons for ITSM, and ServiceNow, combined with our industry leading service management expertise to extend ITSM solutions beyond the traditional IT support organization out into the business enterprise, building solutions to support and manage critical business functions, processes, applications:
Current-state ITSM Platform Maturity/Risk Assessment, Gap Analysis & Migration Strategy, target solution Design Requirements, Roadmap and Plan
Target ITSM platform design: process workflows, forms, report, dashboards, and other design considerations, data migration strategy
Organization impact analysis, transition strategy, training requirements and Transformation plan
Configure, test, deploy target ITSM Platform, data migration, target platform validation, training materials, communication plans
End User Training, User Acceptance Testing, production turnover and Go-live Support.