IT Service Management

Business Process Improvement

We implement Enterprise Services Management (ITSM) platform solutions including Cherwell, Ivanti Neurons for ITSM, and ServiceNow, combined with our industry leading service management expertise to extend ITSM solutions beyond the traditional  IT support organization out into the business enterprise, building solutions to support and manage critical business functions, processes, applications:


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Step 1

Current-state ITSM Platform Maturity/Risk Assessment, Gap Analysis & Migration Strategy, target solution Design Requirements, Roadmap and Plan

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Step 2

Target ITSM platform design: process workflows, forms, report, dashboards, and other design considerations, data migration strategy

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Step 3

Organization impact analysis, transition strategy, training requirements and Transformation plan

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Step 4

Configure, test, deploy target ITSM Platform, data migration, target platform validation, training materials, communication plans

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Step 5

End User Training, User Acceptance Testing, production turnover and Go-live Support.