IT Service Management
Business Process Improvement
We implement Enterprise Services Management (ITSM) platform solutions including Cherwell, Ivanti Neurons for ITSM, and ServiceNow, combined with our industry leading service management expertise to extend ITSM solutions beyond the traditional IT support organization out into the business enterprise, building solutions to support and manage critical business functions, processes, applications:
- Human Resource Management
- Facilities Management and Fleet Management Integration
- Project and Resource Portfolio Life Cycle Management
- Business Strategy and Initiative Portfolio Life Cycle Management
- Service Portfolio Life Cycle Management solutions
- Application Portfolio Life Cycle and Rationalizing
- Financial Management
- Business Demand, Capacity and Performance Management
- Emergency Operations Management/Disaster Recovery
Deliverables
Step 1
Current-state ITSM Platform Maturity/Risk Assessment, Gap Analysis & Migration Strategy, target solution Design Requirements, Roadmap and Plan
Step 2
Target ITSM platform design: process workflows, forms, report, dashboards, and other design considerations, data migration strategy
Step 3
Organization impact analysis, transition strategy, training requirements and Transformation plan
Step 4
Configure, test, deploy target ITSM Platform, data migration, target platform validation, training materials, communication plans
Step 5
End User Training, User Acceptance Testing, production turnover and Go-live Support.