Migration
ITSM Software Platform Migrations
Migration Technologies bring deep expertise and experience in developing and implementing technology and service management platforms conversion/migration projects. Our Platform migration experience includes Cherwell, ServiceNow, Easyvista, BMC, CA, and HP ITSM products.
Weather your migration project involves Cherwell to ServiceNow or ServiceNow to Cherwell/Ivanti Neurons for ITSM, or other migration scenarios, MiTECH’s Consultants and our structured 5-step transformation methodology ensures your migration objectives and goals are defined, supporting projects are identified, vetted, planned, and migration strategies are successfully communicated and adopted by stakeholder teams.
MiTECH helps our clients identify and implement prerequisites and inter-dependent migration planning tasks and activities. Working together to complete:
- Current-state platform configuration analysis and document future-state platform requirements
- Ensure solution design objectives are accurate and accepted by stakeholders
- Platform configurations are built and completed per specifications
- Testing and validation is thoroughly and accurately completed
- User training is effectively completed, and production turnover and go-live is successful
Deliverables
Step 1
Current-state ITSM Platform configuration assessment, target solution requirements and migration strategy roadmap and Plan.
Step 2
Target ITSM platform design: process workflows, forms, report, dashboards, and other design considerations, data migration strategy.
Step 3
Organization impact analysis, transition strategy, training requirements and plan.
Step 4
Configure, test, deploy target ITSM Platform, data migration, target platform validation, training materials, communication plans.
Step 5
End User Training, User Acceptance Testing, production turnover and Go-live Support.